If reps get the error below when trying to submit a design request to Solo, please follow the following steps to troubleshoot this issue:
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Check the email listed under the rep's Solo Integration. This can be found by going to the reps name drop down > edit my profile > scrolling to solo integration /span>
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Then search the user in Solo to confirm the email address registered there (Instructions below on how to do if unsure).
The email for this IS CASE SENSITIVE, which means even if the email matches, if any of the letters are capitalized in one spot but not the other, they will get an error. (see example below of mismatched login credentials that produced the error)
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After making the user aware of this technicality, you can adjust their Solo email on their Enerflo profile.
If that doesn't change the error here is another workaround:
To see if a rep has a Solo Account Created use 1password to log into Solo under the EPC showing for the customer. Once you have logged in go to "Company".
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Then search user:
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You will need to paste the rep's email that we show within the solo integration.
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If there is nothing that populates then that means the rep needs to work with their sales manager to get a solo account created. Usually the error shown above means that the rep does not have a Solo account created. Enerflo employees does not create Solo accounts for users.