Skip to main content

What is the Customer Portal and How do I view it?

What is the Customer Portal and How do I view it?

Emilie avatar
Written by Emilie
Updated yesterday

The customer portal is where a customer can go to see information about their install. The customer portal has information about their system, a link to view their proposal, see their project contacts, and chat with the installer.

The customer portal can be accessed from two spots.

  1. On the lead page, under the name and contact information, there are links to view the portal and to send a link to it to the customer.

  2. On the install tracker, there is a link to the portal under "Quick Links".

Customer Portal Settings

Navigate to Sales Company > Company Settings > Customer Portal Settings

Settings that can be changed here are:

Add the Setter as a contact

Automatically remove the Setter when an agent is assigned

Display company logo as the project photo

Title for the Setter contact

To send portal to customer click the "Send Portal" button on Lead Information Page

Did this answer your question?