Skip to main content

Dealer Fees Showing $0.00 on Install Tracker

Dealer Fees Showing $0.00 on Install Tracker

Emilie avatar
Written by Emilie
Updated this week

If the "Fees" column is showing 0.00 on the install tracker when it should be calculating a dealer fee, there are a few things to check.

  1. Make sure the adder is calculating dealer fees. Check the proposal or the adder activation. If the function skipDealerFees is added to your adder's inputs, dealer fees will not calculate.

  2. If the adder has dealer fees in the proposal, but not the install tracker, an admin user can navigate to the sales company products menu here: https://enerflo.io/company/products

    1. Ensure the "Dealer Fee" box is checked in the table. If it isn't checked, the dealer fees will not calculate on the install tracker (although they are calculated in the proposal).

Did this answer your question?