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Custom Price Adder Missing from Deal - Troubleshooting

Custom Price Adder Missing from Deal - Troubleshooting

Emilie avatar
Written by Emilie
Updated this week

If a custom adder is not an option within V2 and is not populating to use in your deal, an admin can follow the steps below to troubleshoot.

  1. Check to make sure that the adder is active in V2 Adder Settings by clicking Settings > Pricing > Adders

  2. Click on the adder in question from this image above and check to see the settings are set up to allow a manual toggle on proposal or have auto-apply selected depending on what the admin wants to show for sales reps /span>

  3. Check to make sure there is a question added to add the pricing in under Input fields. If there is not a question, one will need to be set up. Chat with Enerflo Support for assistance.

  4. If all of the above are correct then click on the pencil next to the pricing option/span>

  5. Make sure that the adder is not being filtered or targeted out in any situation.

If the adder is on the proposal, but not calculating any pricing, open the proposal edit screen. In the lower right hand corner, click "Edit Inputs" and enter in the missing inputs. The adder should now calculate.

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