Error while getting quote: 001E000001EcqwhIAB is not configured to sell a 25 year Lease in TX with a . Contact your account manager.
When an organization has a complex Sunnova setup, it may require a user to use the correct account username based on the territory they create deals in. When the username is incorrect and not used for the correct territory it will populate this error.
There may be multiple Sunnova accounts.
In order for Sunnova deals to work correctly, the deal must be created in Sunnova using the proper login for the Sunnova account. I.e. a lead in FL will not work if it is created in using a login that belongs to a different account.
Reps can adjust the login in the their profile settings or leave it blank. Leaving it blank will use the default logins.
Settings > Users > Search User > View > 3rd Party Integration Settings
Once this username is updated under "3rd Party Integration Settings" then the lead will have to be RECREATED! Then the error will NOT populate.