If you cannot log into your account, follow these steps:
New Users
If you are trying to access a user account for the first time and a welcome email has not been sent, reach out to the company admin so they can re-send the login email. This allows the new user to set a password to access the account.
When a new account is created, an admin must sent the first welcome email. The support team cannot send initial welcome emails; however if they have previously been sent, Enerflo support can re-send them.
If you are not receiving the welcome email, check spam, trash, or promotions folder.
Reset Your Password
Go to Enerflo's login page: https://enerflo.io/login. Enter your email address and click "Next", then click on "Forgot my password". Your email will need to be entered one more time. Click "send password reset link." You will receive an email that will allow a password reset.
Sending a Password Reset as an Admin
Click Settings > Org > Users. Search user by name or email. Once the user is found, select the 3 dot's on the far right side and click "Send Password Reset Link".
"Cannot login because of too many redirects" Error
Ask the user to clear cache, cookies and history.
Make sure the user only has one Enerflo browser tab open.
Send the user this link which will automatically log them out, clear everything and allow login - https://enerflo.io/user/logout.
Note: Enerflo Support does not manually reset passwords for security purposes.