If you are having trouble syncing an Aurora design back into Enerflo once the design was finished, follow the steps below to sync.
Mapping configurations in Enerflo may also play a role in troubleshooting such issues; it's important to ensure mappings are accurate and updated.
From the design stage, click design or sales mode on the design card. You can also click the 3 dots and access whichever mode is available.
View the design in Aurora. If the simulate button is greyed out, you may need to move a panel slightly and then back into place.
Simulate the design and let it run all the way through.
Once simulation has completed, return to Enerflo.
Click the three dots on the design card and then "sync" to update your design.
If the design image does not pull through, click the download icon in Aurora and then, download the image.
You do not need to do anything with the design, this step simply triggers the webhook to send the design image back to Enerflo.
If the design is still showing an error when syncing, Enerflo support can check the mapping to ensure it is correct.
Once a design has been locked by being used in a finalized proposal, the image cannot be changed. To make any changes, unselect the proposal (which will void the contract). Check with an admin if unsure about this step.