Welcome to Engraffo! Engraffo is the first content hosting, link-delivery and analytics platform for STM publishers and their life science customers.

Engraffo’s goal is to provide you and your customers with real-time performance metrics to drive engagement around your premium content. Here is a five-step guide to help you get started.

Step 1: Get Invited

Open your invitation email

Engraffo can only be accessed by invitation. For publishers, this generally entails a contracted agreement. If you have received an invitation, then your organization has approved this platform and you may sign up and launch projects through Engraffo.

Didn’t receive the email?

If you don’t receive your invitation email, check your spam folder or reach out to your primary Engraffo point of contact!

Step 2: Sign Up for Engraffo

Use your Invitation Email to sign up for Engraffo.

Click the "Register" button in your Invitation Email to open the Engraffo registration page. Here, you can update your contact and company information, create your password, and begin accessing or launching projects on Engraffo!

Step 3: Start a Project

New Project

Click on the New Project button from any screen on the Engraffo application to launch a new Project. Here you can designate your Project name and reference, associate an article, set your Project specifications, and load your assets. Once you complete this short process, you will be redirected to the Project page.

Manage Project

You can click on Manage Project at any time from your Project page to edit any aspect of your Project. You can invite your customer to the Project at any time from the Manage Customer area at the top of your Project page.

Customization

If any of your assets require customization for your Project, you can always initiate a Project Request to Engraffo by clicking on the Make New Request button in the Project Requests section.

Preview Project

Once your asset(s) are added to your Project, you can click the Preview Project button at any time to view your Project as it will appear to your customer and end readers. No views are ever deducted when viewing Projects through the Engraffo application.

Step 4: Invite your Customer

At any time you can invite your customer to join your Project. This will notify your customer that your Engraffo Project is ready for review, approval, and/or activation.

Furthermore, you can always change/override the current status of your Project through the Manage Project module.

Step 5: Ask for Help

Engraffo Support is here to help!

We provide you with US-based customer support from 9am to 9pm ET, Monday through Friday.

In-App Support

Reach us via our in-app support form by clicking the Support button in the top-right corner of your screen or Live Chat button in the lower-right corner from any page within the Engraffo application.

Email

If you run into any issues accessing your Engraffo account, you can also reach us via email at support@engraffo.com.

Help Center

Select Help Center from the main Engraffo website (https://engraffo.com) to find advice and answers from the Engraffo team.


Additional resources:

General Support Articles

How-to Articles

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