Steps to Block Calls
Log In to Your Admin Account
Access your admin dashboard via EnrollHere.Go to Lead Lists
Click the Leads drop-down in the navigation menu.
Select Lead Lists to view and manage existing lists.
Create a Suppression List
Click Add List.
Name the list āSuppressionā or choose a name that clearly reflects its purpose (e.g., āBlocked Leadsā).
ā Once the suppression list is created, you can continue adding any leads you want to block directly to this listāno need to recreate it each time.
Add Leads to the Suppression List
Return to the Leads drop-down and select Leads.
Click Add Lead.
Fill out the leadās information.
At the bottom of the form, assign the lead to your suppression list.
Apply the Suppression List in Call Routing
Navigate to Call Routing and select Queues.
Choose the queue where you want to block calls and click Edit.
Scroll to the Call Routing Settings section.
Locate the Block Leads List field and select your suppression list.
Save Changes
Review your settings and click Save to apply the changes.
š Suppression lists help ensure blocked leads do not enter call queues, improving call quality and compliance.