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How Admin Users view Text messages from Instructors
How Admin Users view Text messages from Instructors

Text messaging and how much admins can view

Richard Hogan avatar
Written by Richard Hogan
Updated over a week ago

Text messaging is 100% transparent within Enrollsy. That means that all messages sent, regardless of what type of user sends them, are visible to those entities in the message history on the account.

These are the types of users who can send & receive text messages:

  • An Admin with any range of permissions

  • An Instructor or

  • A Customer/Account Holder

When a new Customer text message is received, the notification of a new unread message will be displayed for both the Admin and Instruct. The action of one of them marking the message as read does not mark it as read for the other. This ensures everyone can be in the loop on all text communications.

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