Text messaging is 100% transparent within Enrollsy. That means that all messages sent, regardless of what type of user sends them, are visible to those entities in the message history on the account.
These are the types of users who can send & receive text messages:
An Admin with any range of permissions
An Instructor or
A Customer/Account Holder
When a new Customer text message is received, the notification of a new unread message will be displayed for both the Admin and Instruct. The action of one of them marking the message as read does not mark it as read for the other. This ensures everyone can be in the loop on all text communications.