Troubleshooting Tips

Tips to troubleshoot the most frequient issues

9 articles in this collection
Written by Richard Hogan, Serena Edwards, and Ty Holbrook

General

Troubleshoot unpaid Invoices

Find out the reasons why Invoices do not show as "paid"

Written by Serena Edwards
Updated over a week ago

Troubleshoot not being able to manage Classes, Enroll Form, etc.

Learn how to edit permission for Admin and Instructor Users

Written by Serena Edwards
Updated this week

Troubleshoot why Customers are not receiving email notifications

Fix common issues with email notifications

Written by Richard Hogan
Updated over a week ago

Logging In

Troubleshoot Customer password reset

How you can help fix password reset issues for Customers

Written by Richard Hogan
Updated over a week ago

Troubleshoot Admin authentication

Troubleshooting authentication issues if you see an Error Message when signing in

Written by Ty Holbrook
Updated over a week ago

Troubleshoot Instructor authentication

Troubleshooting authentication issues if you see an Error Message when signing in

Written by Serena Edwards
Updated over a week ago

Enrollment

Troubleshoot items not appearing on the Enroll Form (No Program, No Class, etc.)

Something not showing up? Learn the reasons why and how to fix it

Written by Serena Edwards
Updated over a week ago

Troubleshoot: The option to choose Classes does not appear on the Enroll Form

Classes Pricing Model allows Enrollees to choose their own Class(es)

Written by Serena Edwards
Updated over a week ago

Troubleshoot E-signature requests

Reasons why you may be getting a "signature request closed" error

Written by Serena Edwards
Updated over a week ago