All Collections
Troubleshooting Tips
Tips to troubleshoot the most frequent issues
General
General troubleshooting tips on a variety of topics (notifications, invoices, etc)
Troubleshoot Why Customers are Not Receiving Email NotificationsFix common issues with email notifications
Troubleshoot Unpaid InvoicesFind out the reasons why Invoices do not show as "paid"
Troubleshoot Not Being Able to Manage Classes, Enroll Form, etc.Learn how to edit permission for Admin and Instructor Users
Troubleshooting Check In/OutSteps to troubleshoot an Enrollee not showing up to be checked in
Logging In
Troubleshooting tips on logging in as a customer, instructor, or admin user
Troubleshoot Customer Password ResetHow you can help fix password reset issues for Customers
Troubleshoot Admin AuthenticationTroubleshooting authentication issues if you see an Error Message when signing in
Troubleshoot Instructor AuthenticationTroubleshooting authentication issues if you see an Error Message when signing in
Enrollment
Troubleshooting tips pertaining to enrollment and the enroll form
Troubleshooting Something Not Appearing on the Enroll FormSomething not showing up? Learn the reasons why and how to fix it
Reasons Why a Location Does Not Appear on the Enroll FormCustomers not seeing a Location? Find out why
Reasons Why an Enrollment Period Does Not Appear on the Enroll FormCustomers not seeing an Enrollment Period? Find out why
Reasons Why a Program Does Not Appear on the Enroll FormCustomers not seeing a Program? Find out why
Reasons Why Classes Do Not Appear on the Enroll FormClasses Pricing Model allows Enrollees to choose their own Class(es)