DKIM is a technical setting to help with emails going to inboxes. It stands for DomainKeys Identified Mail.
It is used to verify the identity of the email sender so spam filters can verify that emails are sent from you instead of someone impersonating you.
You need to involve your IT person or team to set it up.
It only needs to be set up once.
How to setup DKIM authentication?
Step 1:
Go to the Account Settings page and enter the domain name that you wish to send emails from and click the "Generate key" button. The domain is the part after the @ symbol in your email address. For example if you plan to send emails from info@acme-inc.com then the domain is acme-inc.com.
Step 2:
You will be provided with a "key" that looks like a random string of characters.
Step 3:
Click the "Copy instructions to send to IT" button. This copies the key along with setup instructions to your clipboard.
Step 4:
Send an email to your IT person or team. Paste the instructions to the email that is saved in your clipboard.
Step 5:
Once the setup is completed by your IT person or team, click the Verify button on the settings page to confirm that setup is done correctly.
Step 6:
Once verified, no further action is needed. If verification fails, you need to ask your IT person or team to review the setup.
Help with DKIM verification
Envoke support does not get involved with DKIM setup with your domain registrar. You need to contact your IT team or domain registrar, such as Godaddy, for help.
How does DKIM work?
DKIM works in the background. There is no change in the way you use Envoke and it's not visible to email recipients. It is set up on the domain level by the person/department that manages your domain name. Once set up, it allows spam and malware filters to authenticate your emails; to confirm that they are coming from you and not by someone else claiming to be you. This in turn, increases inbox delivery.
Custom DKIM setup works especially well for internal messages where the sender email address and the recipient email address is from the same domain, for example from jack@yoursite.com to jill@yoursite.com
Splitting DKIM records
If your DNS provider is imposing a limit on record length the key provided by Envoke will be truncated and in turn invalid. You can work around this by splitting the key into multiple records, as described here.
Additional measures to improve inbox delivery
Read more about steps to maximize inbox delivery.