Managing Tasks and Issues

Tasks and issues help you track and complete compliance work across assessments and programs.

Tasks are work items used to achieve or maintain compliance, such as:

• Regular activities (review access, update policies)
• Remediation work
• One-time or recurring compliance activities

Issues are problems or findings that need resolution, such as:

• Compliance gaps discovered during assessments
• Audit findings
• Security incidents affecting compliance

To create a new task:

To create a new issue:

Both tasks and issues can be linked to one or more controls. This:

• Shows which compliance requirements are affected
• Helps auditors understand remediation efforts
• Provides context for the work

Tasks and issues move through workflow stages:

Your workspace may also have custom statuses configured by administrators.

Each task or issue should have an owner responsible for:

• Completing the work
• Updating status
• Attaching evidence when finished

Overdue tasks affect:

• Your personal dashboard (shows overdue items)
• Program health (controls become “unhealthy”)
• Assessment completion

Staying on top of due dates helps maintain continuous compliance.

When completing a task or issue, attach artifacts as evidence:

This creates an audit trail showing the work was completed.