Skip to main content

Cancel your Premium subscription

Cancel where you bought Premium: App Store, Google Play or our website. Deleting the app or account doesn't cancel it.

You can cancel Equilab Premium at any time, in the same place you bought it: the App Store, Google Play or our website. This works the same for a paid subscription and for a free trial.

Two things to know before you cancel:

Before you start

  • Deleting the Equilab app or your account doesn't cancel Premium. Payments continue until you cancel where you subscribed.

  • Cancel at least 24 hours before your renewal date or the end of your free trial, so you aren't charged for the next period. This applies to the App Store, Google Play and our website.

Find out where you bought Premium

Where you started Premium decides how you cancel. If you're not sure, check these:

  • You have a confirmation email from Paddle: you bought Premium on our website. Paddle handles our website payments.

  • Equilab is in your App Store subscriptions: on your iPhone, open Settings, tap your name, then Subscriptions.

  • Equilab is in your Google Play subscriptions: open Google Play, tap your profile picture, then Payments & subscriptions > Subscriptions.

Still not sure? Contact us and we'll check for you.

Cancel Premium

Open the section for the place where you bought Premium:

If you bought Premium on an iPhone (App Store)

  1. Open the Settings app on your iPhone.

  2. Tap your name at the top.

  3. Tap Subscriptions.

  4. Tap Equilab.

  5. Tap Cancel Subscription and confirm.

Apple shows the date your Premium ends. If Equilab isn't in the list, you probably bought Premium on our website, or with a different Apple ID. Apple's own guide: Cancel a subscription from Apple.

If you bought Premium on Android (Google Play)

  1. Open the Google Play Store app.

  2. Tap your profile picture at the top right.

  3. Tap Payments & subscriptions, then Subscriptions.

  4. Tap Equilab.

  5. Tap Cancel subscription and follow the steps.

Make sure you're signed in to the Google account you used to buy Premium. Google's own guide: Cancel a subscription on Google Play.

If you bought Premium on our website

Website subscriptions are managed through Paddle, our payment provider, not in the app.

  1. Find the confirmation or renewal email from Paddle.

  2. Scroll to the bottom of the email and open the link there to manage your subscription.

  3. Choose to cancel and confirm.

If you can't find the email from Paddle, contact us and we'll cancel the website subscription for you. Tell us the email address you paid with.

A website subscription doesn't show in the App Store or Google Play, or under Manage Subscription or Restore Purchases in the app.

What happens after you cancel

Canceling stops the next renewal. Premium stays active until the end of the period you've already paid for, or until your free trial ends. Then your account moves to the free plan. Your trainings and horses stay in your account.

On the free plan, Premium features such as Safety Tracking, Detailed Statistics and Standalone mode on your watch stop. You can track with only one of your own horses: your default horse, which is the first horse you added to your account. You can still track with horses that another rider shared with you. See What happens when Premium ends.

Cancel a free trial

Free trials start in the app, so you cancel a free trial in the App Store or Google Play, the same way as a paid subscription. Do it at least 24 hours before the trial ends, or the trial turns into a paid subscription. You keep Premium until the last day of the trial.

  • iPhone: open Settings, tap your name, then Subscriptions > Equilab > Cancel Subscription.

  • Android: open Google Play, tap your profile picture, then Payments & subscriptions > Subscriptions > Equilab > Cancel subscription.

Frequently asked questions

These are the questions we get most often about canceling Premium.

I deleted my account. Am I still being charged?

Yes, if you didn't cancel. Deleting your Equilab account or the app doesn't stop the Premium subscription. Cancel where you bought Premium, using the steps above.

I can't find Equilab in my App Store or Google Play subscriptions

You most likely bought Premium on our website. Look for the confirmation email from Paddle and use the link in it, or contact us and we'll cancel it for you. You may also have bought Premium with a different Apple ID or Google account.

I want to switch to the website to use a discount code

Cancel in the App Store or Google Play first, and wait until your paid period ends before you subscribe on the website. Otherwise you pay twice for the overlapping period. Unused time isn't refunded. See Move your subscription between the app and our website.

Still need help? Contact us in the app: go to Profile > Settings > Contact Support, or email support@equilabapp.com.

Did this answer your question?

Related Articles