Your browser tends to hold on to information, and over time it could cause problems with logging in or loading T3. It's always a good idea to clear out the cache or browser history, and clear cookies regularly.
How to Clear Cache
We recommend using Chrome or Firefox browsers when accessing T3.
Clearing Cache on Chrome Desktop
On your computer, open Chrome.
At the top right, click More (3 dots).
Choose a time range. To delete everything, select All time.
Next to Cookies and other site data and Cached images and files, check the boxes.
Click Clear data.
Exit all browser windows and re-open.
Clearing Cache on Firefox Desktop
On your computer, open Firefox.
Access the History menu, and select Clear Recent History. If the menu bar is hidden, press Alt to make it visible.
From the Time range to clear dropdown menu, select the desired range. To clear your entire cache, select Everything.
Click Clear Now.
Exit all browser windows and re-open.
Clearing Cache on Chrome for Android
Open the Chrome app from your mobile device.
At the top right, click More (3 dots).
Tap History > Clear Browsing data.
From the Time Range drop-down menu, select All Time.
Check Cookies and Site data and Cached Images and Files.
Tap Clear data.
Exit/quit all browser windows and re-open.
Clearing Cache on Chrome for IOS
Open the Chrome app from your mobile device.
At the bottom, tap More.
Tap History > Clear Browsing data.
Check Cookies and Site data and Cached Images and Files.
Tap Clear Browsing Data.
Exit/quit all browser windows and re-open.
If login is unsuccessful after clearing your cache, check out the Clearing Cookies article for more information.