A credit note can be issued in various situations to correct a mistake in ERP Go such as when:
An invoice amount has been overcharged
The correct discount or price was not applied
The products did not meet the buyer's specifications
There are several ways to create a Credit Note in ERP Go:
Automatic Credit Note: A credit is automatically generated when a Sales Return is confirmed.
Quick Credit: You can raise a quick credit directly from an invoice with the status Issued or Posted.
Ad-hoc Credit Note: You can manually create a credit note from the Invoices and Credits section for cases not linked to a return or existing invoice.
Get Started
Automatic Credit Note
When the quantity on a Sales Return is confirmed using Confirm the Movement, ERP Go will automatically generate a draft Credit Note for the returned products and their corresponding value. This ensures that the credit process is initiated promptly and accurately based on the confirmed return.
Quick Credit
To create a Quick Credit, you start by going to the invoice that requires a credit against it. Note this must be issued or posted.
In the invoice overview screen you will find a Credit Invoice action, see below:
You then select credit invoice and it will create a new credit note with the items that are on the invoice.
You can make changes to the Credit:
If you have multiple items on the invoice, you can remove the items you do not wish to credit.
Important: Adding stock items directly to an credit without linking them to a sales return bypasses stock control. This means inventory levels will not be updated, which can lead to stock discrepancies. To ensure accurate stock management, it is recommended to process invoiced stock items through a sales return.
Once you're finished you can print the credit note and issue the credit to the customer.
You can then post the credit to your accounts package.
Creating a Credit Note
To create an ad hoc credit note, navigate to Invoicing > Invoices and Credits > Add Invoice > Credit.
This will take you to the following edit screen:
You simply fill in the above details with the required information and select Add Credit.
This will then take you to a screen whereby you can add the products or services you wish to credit for the customer.
Important: Adding stock items directly to an credit without linking them to a sales return bypasses stock control. This means inventory levels will not be updated, which can lead to stock discrepancies. To ensure accurate stock management, it is recommended to process invoiced stock items through a sales return.
Once you have finished you can print the credit note and issue the credit to the customer. You can then post the credit to your accounts package.
Note: if you need to cancel the credit then you can click the Void Credit link in the Actions sidebar when viewing the credit.
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