Support Assistant is a support feature that allows a member from the ERP Go Support team to access a client's company for a limited time for various reasons.
I.e. Whether its to double check setup, look into a "problem transaction" or view action logs etc.
The support assistant, once logged in, does not take over a user's session (by controlling user's mouse for example), but is rather granted access as an additional user without taking up a seat.
Steps
Navigate to Subscription & Billing from the User Profile menu:
2. Scroll down to Support Assistant and click on Enable Support Assistant:
3. Select an access window and click on OK:
4. A confirmation of support request and window will display together with an option to Disable Support Assistant:
5. A member of ERP Go support team will picked request up and generate a temporary password that will be used during login.
Help & Support.
To access Help Guides or share feedback, navigate to Help & Support top-right of screen:
If you need some assistance we’re happy to help! Start a conversation using the help bubble in the bottom right corner.
