10. ❓ eSignaturesOnline FAQs: Your Questions Answered! 🚀

A: Use the email address and password you used when the account was created. 📧

A: Go to My Profile ⚙️ and follow the prompts to set a new password. ✍️

A: Navigate to the Users section (often under Settings ⚙️ or Admin 🧑‍💼), and click "Add User" ➕. Fill in the required information. 📝

A: Find the user in the Users section and select the option to remove or deactivate them. 👋

A: Permission profiles define the level of access a user has in eSignaturesOnline. 🛡️ They streamline user management by grouping permissions. 👥

A: No, you cannot directly modify the default profiles. 🚫 However, you can copy them to create custom profiles. ✂️

A: Admin has full control 👑, Sender sends documents for signature 📤, and Signer only signs. ✍️

A: This information is often found in the Settings ⚙️ or Account Details section.

A: Check for option such as "Clean Storage" or "Delete some Documents in trash 🗑️".

A: Go to the ESign Plan section to view details like usage limits and expiration date. 📅

A: Click on the "Upgrade Plan" button in the ESign Plan section. 🚀

A: (This information would be specific to your platform. Provide the acceptable payment methods.) e.g., We accept Visa 💳, MasterCard 💳, and American Express 💳.

A: Go to the Billing 🏦 or Payment section of your account settings.

A: Access the "Invoices" tab within the ESign Plan section.

A: Click the download icon 💾 (or similar option) next to the invoice you want to download.

A: (This depends on your refund policy. Clearly state your refund policy.) e.g., Refunds are subject to our refund policy. Please see [link to your refund policy].

A: You will receive a notification 🔔, and your account may be temporarily suspended ⏸️ until payment is resolved.

A: You can cancel your subscription by clicking the "Unsubscribe" button in your account settings.

A: You can buy an extra package by clicking the "Extra Packages" button in your account settings.

A: Go to the Company section and upload your logo in the designated area. You can also add a Dark Mode Logo 🌙.

A: (Provide recommended dimensions for the logo to ensure optimal display.) e.g., We recommend a logo size of 200x50 pixels.

A: Select a new primary color in the Company section.

A: (If this feature exists, explain how to customize email templates. If not, state that customization is not available.) e.g., Yes, you can customize email templates by navigating to the Email Templates section under Settings.

A: Enter the URL in the "Terms and Conditions URL" field in the Custom Configuration Panel.

A: It determines the color of the bookmark displayed after all signatures are complete on the document.

A: Change the setting in the "Preview Image Quality" in the General Tab. This determines image quality when using image-based preview.

A: Select how documents load during preview (e.g., images, faster loading).

A: Change the "Days to Clean Trash" value in the General Tab.

A: Automatically generate the signed document when the last signer completes their part.

A: Automatically save the signature without asking the user to hit the finish button.

A: Display a popup when finishing if the auto-finish signature process is not active.

A: If unchecked, will allow a user to choose different styles for signature and initials.

A: Can choose whether to remove the events page at the end of the signed document.

A: By setting "Remove Certificate on Signed Documents" at the active state.

A: Choose the most suitable color according to the company/brand in the "Color Bookmark" tab.

A: Choose the most suitable color in "Color Bookmark Signed" in the Styles Tab.

A: Yes, the primary color can be overwritten. Choose whatever color you prefer.

A: Use the "Forgot Password" link on the login page. 🔗

A: Check your spam folder, verify your email address in your profile 👤, and ensure that notifications are enabled in your notification settings ⚙️.

A: Ensure that the user account is active ✅, and that the user is using the correct credentials. 📝

A: (Check if there's a trash or recycle bin feature. If so, explain how to recover. If not, state that deleted documents cannot be recovered.) e.g., Check the Trash bin. Documents in the Trash can be restored within 30 days. After that, they are permanently deleted.

A: Clear your browser cache, ensure you have a stable internet connection 🌐, and close any unnecessary applications 💻.

A: Signed documents are stored in your account for as long as your account is active and in good standing.

A: Select the document and choose the Delete option.

A: Deleted documents are moved to a designated "Trash" area. Documents in the Trash area are permanently deleted after 20 days.

A: eSignaturesOnline automatically deletes files in the "Trash" area after 20 days. As such, administrators should ensure that appropriate deletion is done.

A: The business plan provides a standard storage limit of 500MB.

A: Yes, Enterprise customers can purchase additional storage space as needed to accommodate their document volume. Contact our sales team or support for details on purchasing additional storage.

A: Extra packages provide additional signatures, storage, and other features beyond your plan's limits. They add more functionality to your plan. 🌟

A: Extra signature credits, SMS credits, and other features. Check out our "Extra Packages" Page.

A: API access is currently available only under the Enterprise plan and involves custom development. Please contact us at support@esignaturesonline.com to discuss your API integration needs. Note: We do not have an open API available at this time.

A: You can reach our support team through the following channels: