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My student is unable to join my group
My student is unable to join my group

Sometimes kids put the wrong code in the wrong place. It Happens.

essaypop avatar
Written by essaypop
Updated over a week ago

Let's check a couple of things: First, make sure the student is entering the exact code which is case-sensitive, but I'll bet you've already done that. Next, make sure the student is putting the code in the blue box and not the orange one; that's a common mistake (see screen shot). Finally, be sure the student hasn't placed a space anywhere because that will be seen as a character and cause a problem. What is the student's name so we can also check it on our end?

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