The clients can request a refund, although it doesn’t happen often. Our average refund rate is less than 3%.

We are doing everything we can to ensure customers’ satisfaction. Some scenarios are simply outside our control, for instance, when the client made a mistake and didn’t wish to meet us in the middle.

Please note that we don’t cover refunds, but our support team is working hard to minimize them.

It Happens Season 3 GIF by Portlandia
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