Some programs have a feature that allows cardholders to upload receipts for review by agency staff. If you are on a program which has this feature, you will be familiar with uploading documentation for purchase review after a transaction.

If you are struggling to upload documentation, follow the ‘how to’ guide below.

Please note that cardholders often find this process much easier to do on their cell phone, as they can photograph their receipt or bill and upload it all on the one device.

Step 1: Find an email titled ‘Your Purchase Needs to Have a Proof’. Check your junk folder if you can’t find it in your inbox. You should receive these after you make a transaction using your card. If you don't, please let your case worker know.

Step 2: In the email there is a blue button called ‘Go to My Purchases’ that will take you to your ESTHER Giving Portal. The log in information will already be there if you follow the link from the email. You can also click here to go to your My Purchases page. You will be asked to enter your last name, date of birth and the last four digits of your card.

Step 3: Select the red button called ‘Log in’ to log in to your ESTHER Giving Portal.

Step 4: From here, find the purchase that needs documentation added and select the orange button that says ‘Add Documents’.

Step 5: Tap the green ‘+’ button. This will take you to your camera gallery where you can then select the correct image. Once you are happy you’ve selected the correct image showing what the purchase was for, click ‘Submit Documents’.

Step 6: If you are not happy with the receipt uploaded, you can delete the upload by clicking the right hand arrow and then selecting the red ‘Delete’ button.

Step 7: Once you are happy you have uploaded the correct receipt and have clicked ‘Submit Documents’ you will be asked to confirm the upload. Click Confirm and then you have completed your Purchase Review Upload.

You should now notice the orange ‘Add documents’ button has changed to a grey ‘documents received’. These documents will now be reviewed by your agency/case worker staff. They will accept these documents if it matches the purchase, or reject the documents if there is an issue. If this happens your caseworker will explain the reason to you. Often it may be an issue of uploading the incorrect image or possibly a blurry image for example.

If you need any further assistance using your ESTHER Giving Portal, please feel free to use our Intercom Chat or email us at support@esthergiving.com.