If an order is not being processed, it’s important to investigate what might be causing this issue.
Step 1: Check the Order Flows
Go to the homepage of e-tailize.
Select "Settings".
Click on "Stock & Order Management".
Choose "Order Forwarding".
Under the order flows, you will find both active and inactive flows. Make sure the checkboxes from left (sender) to top (receiver) are enabled.
Step 2: Further Checks
If everything seems fine, but the orders are still not being processed, check the following:
Do the EAN numbers on the marketplace match those of the WebShop or warehouse management software?
For marketplaces other than Bol.com, Amazon, or Kaufland, also verify:
Has the order been accepted on the marketplace?
Are the order details fully visible in the fulfillment screen?
Step 3: Contact Support
If you’ve checked all the above and still haven’t found the cause, send an email to support@e-tailize.com. Include the following details:
Your e-tailize email address.
EAN.
Order number.
Origin marketplace.
Webshop software / warehouse management software.