FAQ and Getting Started

What is ETO?

#FAQ: "Efforts-to-Outcomes"

Written by Colby Fore
Updated over a week ago

Navigation Bar

#FAQ #Navigation #Participants #Entities #TouchPoints #Administration #Links

Written by Colby Fore
Updated over a week ago

Logging in to ETO

Steps for accessing ETO for the first time

Written by Kristen Farnsworth
Updated over a week ago

Resolving and Reporting Robot Errors and Unexpected Errors

Written by Bekah K.
Updated over a week ago

Enterprise, Site, and Program Structure

How the various levels of ETO function and interact with one another

Written by Kristen Farnsworth
Updated over a week ago

Searching in ETO

#FAQ, #QuickSearch, #Within, #In, #SearchTerms

Written by Dakota Crespo
Updated over a week ago

ETO Glossary (Legacy)

Common terms and language used in ETO

Written by Kristen Farnsworth
Updated over a week ago

Searching for Articles

#ETOChat #KnowledgeBase #Articles #Search #Find

Written by Dakota Crespo
Updated over a week ago

ETO Chat

ETO has developed a new chat accessible by all ETO Admins.

Written by Bekah K.
Updated over a week ago

FAQs | Accessing your "Who Am I?" Information

#FAQ How to find your "Who Am I?" #WhoAmI

Written by Bekah K.
Updated over a week ago

How to locate your "Where Am I?" information

#FAQ #WhereAmI

Written by Taylor Roderick
Updated over a week ago

What is my IP Address?

#FAQ Information on how to find your IP Address and what it is.

Written by Starla
Updated over a week ago

How to Check Your Internet Speed

If you are concerned with slowness in ETO, here is how you can ensure you have the internet speeds required to run the software.

Written by Andre Harness
Updated over a week ago

ETO Software Terms of Use

#FAQ Terms

Written by Kristen Farnsworth
Updated over a week ago

Browser Settings | Edge

#BrowserSettings #Edge

Written by Bekah K.
Updated over a week ago

Allow-listing/Welcome-listing emails in Gmail/Outlook/Mac inboxes

Whitelist, allow-list, welcome-list

Written by Bekah K.
Updated over a week ago

How to fix a bad ETO Session

Written by Bekah K.
Updated over a week ago

Microsoft Edge | Internet Explorer Mode in Edge

#BrowserSettings #Legacy #Edge #InternetExplorer #IEmode #Windows11

Written by Bekah K.
Updated over a week ago

What will happen to ETO when Microsoft stops support of Internet Explorer?

#IE #Browser #Microsoft #Legacy

Written by Kristen Farnsworth
Updated over a week ago

Browser Settings | Internet Explorer

#FAQ - Internet Explorer

Written by Dakota Crespo
Updated over a week ago

Browser Compatibility

#FAQ #browserneutral #browsercompatability #browserneutrality #edge #chrome #safari #ie #firefox

Written by Bekah K.
Updated over a week ago

Browser Settings | Chrome

Clear browsing data and turn off the pop-up blockers in Chrome

Written by Bekah K.
Updated over a week ago

Resetting Internet Explorer

#FAQ

Written by Bekah K.
Updated over a week ago

Firefox | Cookies, Site Data, and Cache

#FAQ #browsercompatibility #cache

Written by Colby Fore
Updated over a week ago

Zoom Remote Session

Zoom meeting for customer support remote sessions

Written by Taylor Roderick
Updated over a week ago

ETO | Language, Accent Marks, and other Special Characters

Written by Bekah K.
Updated over a week ago

My Personal Settings, Account, Security Questions, Account Info, and Logout

#FAQ Quick search, recent search, to do list, date of next contact

Written by Taylor Roderick
Updated over a week ago

How To Disable Smooth Scrolling

#FAQ

Written by Taylor Roderick
Updated over a week ago

Site Navigation Bar: Collapse the Navigation Bar by Default

#FAQ

Written by Andre Harness
Updated over a week ago

My Favorites | Main Page

#Favorites #Add Feature #Add Report #Add Query #Add Drop Down Link

Written by Colby Fore
Updated over a week ago

My Favorites | Adding Links to My Favorites

#FAQ Links, Favorites

Written by Starla
Updated over a week ago

My Work | Home Page

#Home #My Work #Program #Site

Written by Colby Fore
Updated over a week ago

How to unsubscribe from Social Solution's Mailing List

#FAQ

Written by Andre Harness
Updated over a week ago

Subscription Preferences

Follow this link to sign up for emails about any of the below topics. #FAQ

Written by Bekah K.
Updated over a week ago

Emails in ETO | Where and why emails trigger

Written by Bekah K.
Updated over a week ago

End User Training

(Enter code: ETO End User)

Written by Bekah K.
Updated over a week ago

508 Compliance | End User

#accessibility

Written by Bekah K.
Updated over a week ago

An Overview of Caching in ETO

#FAQ Caching is a feature designed to speed up the performance of larger enterprises.

Written by Izzy
Updated over a week ago

Document Size and Storage

How big can my file be? How much storage do I have? How are my files stored? #FAQ

Written by Bekah K.
Updated over a week ago

Allowing SSG Support Emails by IP

#FAQ #Whitelist #Allowlist

Written by Taylor Roderick
Updated over a week ago

Copy/Paste without Formatting

#FAQ Sometimes pasting in ETO requires pasting without formatting.

Written by Bekah K.
Updated over a week ago

Copy/Pasting without Formatting in Word

#FAQ Turning off straight quotes and keeping special characters out of Copy/Paste from Word.

Written by Bekah K.
Updated over a week ago

Best Practices for Protecting Personally Identifiable Information (PII)

#PII #PHI #HIPAA

Written by Bekah K.
Updated over a week ago

Can Social Solutions delete TouchPoint responses for me?

#FAQ

Written by Kristen Farnsworth
Updated over a week ago

HIPAA and TouchPoint Security

#FAQ

Written by Bekah K.
Updated over a week ago

HIPAA FAQs

#FAQ

Written by Bekah K.
Updated over a week ago

Where can I access ETO? | VPN

Accessing ETO Abroad

Written by Bekah K.
Updated over a week ago

FAQ: Multi-Factor Authentication

#FAQ Frequently Asked Questions on Multi-Factor Authentication (MFA)

Written by Taylor Roderick
Updated over a week ago

Security FAQs

#FAQ

Written by Bekah K.
Updated over a week ago

Security Settings for ETO

#FAQ

Written by Bekah K.
Updated over a week ago

ETO Password Security and Guidelines

What guidelines control ETO's password functionality?

Written by Taylor Roderick
Updated over a week ago

Resetting Passwords

Written by Taylor Roderick
Updated over a week ago

ETO HIPAA Compliance

Written by Kristen Farnsworth
Updated over a week ago

ETO Support Portal

How to use ETO's Support Portal for ETO Admins

Written by Starla
Updated over a week ago

Submit an Idea

#Idea#Portal#FeatureEnhancement

Written by Dakota Crespo
Updated over a week ago