If you paid for a release on EVEN but it is not showing up in your library, do not worry. Your purchase is almost certainly still there. In most cases, this comes down to a sign-in mismatch.
Start here
The most common reason your library looks empty is that you are logged into a different account than the one you used to buy.
Log out of your current EVEN account.
Log back in using the exact email address or phone number you used when you purchased.
Go to My Library. Your release should be there.
Not sure which account you bought with?
Check your inbox for an EVEN purchase confirmation or receipt email. Whatever address that email was sent to is where your release lives. Log in with that email, and your library will be restored.
Tried that and it is still not there?
Email us at support@even.biz with the following, and we will find it for you:
Your receipt number
The name of the release
The email address you used at checkout
You will never need to repurchase. Your original payment is valid, and we can always locate your release using the receipt number.