Everything you need to know about buying, listening and getting help on EVEN. For the questions that come up most, we have dedicated articles linked throughout.
What is EVEN?
EVEN is where you buy music directly from the artists you love, often before it reaches streaming. When you purchase a release, it lives in your EVEN library, where you can stream it anytime, download it when the artist enables downloads, and unlock whatever else they attach to it, from bonus tracks to community chat.
Most of what you pay goes straight to the artist, and every purchase counts toward the charts.
Do I need an account to buy something?
All you need is your email address or phone number. We verify it with a one-time code at checkout, and that becomes your EVEN account.
Your purchase is tied to the email or phone number you used, so sign in with that same one to find it in your library. This matters more than it sounds like it should, and it is covered in full in How Do I Sign In to EVEN?
How does buying on EVEN work?
Find a release. Browse albums, EPs and exclusive content from the artists you follow.
Buy it. Most releases are pay what you want above a minimum the artist sets, so you can always pay more if you want to.
Get your Access. Every purchase comes with the release plus whatever the artist has attached to it.
Listen. Open your library and press play, on your phone, your laptop, or anywhere with a browser.
What do I get when I buy a release?
Permanent access to the release in your library, streaming in full quality on any device.
Depending on what the artist includes, you may also get downloads, bonus tracks, exclusive items such as videos, merch or event access, and the release's community chat. The release page lists exactly what is included before you buy.
You also get the part you cannot stream: the artist actually gets paid, and your purchase counts toward the charts.
When can I listen?
Often before everyone else. Many EVEN releases go live before streaming, so buying here means hearing it first.
On pre-orders, any early tracks the artist includes are playable immediately, and the full release unlocks in your library on release day.
Can I join a waitlist for an upcoming release?
Yes. If a release page shows a waitlist or notify option, add your email or phone number and you will hear the moment it opens. Joining a waitlist is free and does not commit you to buying.
Can I gift a release?
Yes. See How To Gift A Release for how it works, both for a new release and for one you already own.
What is an artist membership?
Some artists offer memberships, which give you recurring access to exclusive drops, content or community perks.
What is included and what it costs are set by the artist and spelled out on their page, so it differs from artist to artist. You can manage or cancel a membership at any time from your account.
What is the community chat?
Every release has a chat where fans, and often the artist, spend time together. It is free to join once you have signed in, with no purchase necessary, and it is open to fans aged 18 and up.
Be decent to each other in there. We remove spam and abuse.
I cannot find something I bought
This is the most common question we get, and it is almost always fixable in about a minute. See Why Can't I Find the Release I Bought?
How do I download my music?
Open the release in your library and look for the download option. Downloads are set per release by the artist, so some releases are streaming access only. See How Do I Download the Music I Bought? for the full answer.
I ordered vinyl, a CD, or merch. When will it ship?
Physical items are made and shipped by the artist's team, so timelines vary by release. You will get a shipping confirmation with tracking as soon as your order is on its way.
If the estimated window has passed and you have not heard anything, message us with your order number and we will chase it with the artist's fulfillment team. You do not need to contact them yourself. See Where Is My Vinyl, CD, or Merch Order?
Does EVEN offer refunds?
Yes, in the situations set out in our refund policy.
Pre-orders can be cancelled for a full refund at any time before release day. Digital releases are final once they are available in your library. Physical items are covered if they arrive damaged, arrive wrong, or never arrive at all. If you were charged in error or charged twice, contact us and we will fix it.
See EVEN's Refund Policy for the full detail and how to request one.
What can I do with the music I bought?
Your purchase is for personal listening. Stream it, download it where that is enabled, and keep it for as long as you like.
It does not include the right to use the music in YouTube videos, podcasts, ads, or anything public or monetised. That needs a sync licence from the artist or their label.
How do I contact support?
Message us from any page on EVEN, which is the fastest way, or email support@even.biz. A human reads everything.