We aim to deliver the highest quality products. If your product arrives damaged or incorrect, please notify us within 48 hours of receipt by sending an email to info@eventbrandinguk.com with your order number, a description of the issue, and photos of the damage or incorrect item. Our team will assess the situation and offer solutions, including replacements or corrections where appropriate. Please note if there had been changes after point of approval you may not be eligible for a replacement.