If you’ve received only part of your order, don’t worry! In many cases, hardware and print items are sent separately. For larger items like gazebo frames, the hardware often arrives a day later as it’s sent with a different courier due to its size and weight. These larger items are dispatched on a 48-hour delivery service to ensure they arrive safely.

If the rest of your order doesn’t arrive within 48 hours or you have any concerns, please contact us through the chat icon at the bottom right of this page, and our team will be happy to help.