Why is Facebook billing me for running ads?
For spend on Paid Social Ads, you pay Facebook directly via your ad account, just as you would if you were running ads directly on Facebook.
The free trial means it's free to use the Paid Social Ads tool, but you still always pay for all ad spend directly through your Facebook ad account. This is always the case whether you are trialing or subscribed!
How do I cancel my account?
You can cancel your subscription at any time by going to https://www.eventbrite.com/organizations/marketing/settings/billing
If you're having issues with canceling your account, you can reach out to boost@eventbrite.com!
How do I cancel my trial?
You don't need to cancel your trial unless you actively signed up for a paid plan before your trial was over. The trial will simply end at the end of its duration.
However if you have a campaign you need to pause while on your trial, you can cancel that campaign by visiting it in the dashboard and clicking the cancel button.
How do I upgrade my account?
You can upgrade your subscription anytime at this link:
Can I receive a refund?
We have a no-refund policy that can be found in our terms of service here.
Please review the section below:
Cancelling Subscription. You may cancel your Subscription at any time. PLEASE NOTE, HOWEVER, THAT ALL SALES ARE FINAL. YOU WILL NOT RECEIVE A REFUND OF ANY PORTION OF THE SUBSCRIPTION FEE PAID FOR THE THEN CURRENT SUBSCRIPTION PERIOD AT THE TIME OF CANCELLATION. To cancel, you can either (i) email us at and follow any instructions, if any, we provide to you in response to your cancellation request, or (ii) initiate a cancellation through your Account settings within the Services. You will be responsible for all Subscription Fees (plus any applicable taxes and other charges) incurred for the then current Subscription period. If you cancel, we will allow you to access the Select Services until the most recently paid-up Subscription period ends, and then will terminate your access to the Select Services. Cancelling your Subscription won’t cancel your Account. See the “Termination” section below for information on terminating your Account.boost@eventbrite.com
Can I restart my subscription after canceling it?
Yes! You can always cancel your subscription, and all your past campaigns will remain in your account until you decide to log back in and renew your subscription in the billing section here: https://www.eventbrite.com/organizations/marketing/settings/billing
If you had a custom plan, please reach out to boost@eventbrite.com so we can manually restart things for you.
How do I see what plan I am on?
You can find what plan you're on by visiting: https://www.eventbrite.com/organizations/marketing/settings/billing
How do I find my subscription invoices / How do I change my card on file?
You can find your invoices and card info by visiting this link and clicking on "Manage Viewing Details".
Why is it asking me to subscribe after I've already subscribed to a plan?
A few possibilities here on why you might be asked to subscribe after already subscribing:
You might be attempting to use a feature that might not be available on your current plan
There could be an issue with your subscription loading so please send us a message at boost@eventbrite.com