Manage Insurance Submissions
1. Navigate to the event that you want to work with from the "Organize" tab.
2. Click on "Submissions List" under the "Artists, Vendors & Exhibitors" drop-down menu.
3. In the "Proof of Insurance" column, you can view the insurance upload status, indicating whether applicants have insurance pending approval, insured by evCover, manually uploaded, or missing altogether.
4. Within the Certificate of Insurance section, you can view the uploaded document, monitor its approval status, see when it was last modified, and review, remove, or manually upload a certificate of insurance as needed.
5. Click Review to open the uploaded Certificate of Insurance in the review window. From here, you can inspect the document, zoom in or out for better visibility, and verify that it meets your event's insurance requirements. Once reviewed, click Validate to approve the certificate or Reject if it does not meet the required criteria.
6. After clicking Validate, the certificate's status will change to Validated. An automated email notification will be sent to the applicant confirming that their Certificate of Insurance has been approved. If needed, organizers can click Reset to return the certificate to a pending state or Remove to delete the uploaded document and request a replacement.
Understanding the Approval Process
There are two separate approval steps involved in the insurance process:
Coverage/Quote Approval (evCover only): If an applicant purchases insurance through evCover, the quote and coverage itself is reviewed and approved by our third-party insurance partner. This step is handled entirely on their end, and event organizers are not able to speed up or influence this approval.
Certificate Review & Approval (Event Organizer): Once a certificate of insurance has been uploaded, whether through evCover or manually by the applicant, the event organizer is responsible for reviewing and approving that certificate within their dashboard. This step is fully within the event organizer's control, and there's no waiting period tied to a third party here.