đ„ Watch: How to link system faqs to your events.
Where to Find System FAQs
You can manage System FAQs within your event setup:
Go to Event Setup
Select FAQs
Open Global FAQs
How System FAQs Work
System FAQs appear alongside any custom FAQs youâve created for your event.
System FAQs are platform-provided and designed to support common participant journeys
Custom FAQs are created and managed by you for event-specific information
Each FAQ is clearly labelled so you can distinguish between:
Type: System (platform-generated)
Type: Custom (created by your organisation)
How to Enable a System FAQ for an Event
System FAQs are not automatically enabled for all events. You can choose which ones to include on a per-event basis.
To add a System FAQ:
Navigate to Event Setup > FAQs > Global FAQs
Find the relevant System FAQ
Click the link / attach icon on the right-hand side of the question
The FAQ will now be included in your event
Important Notes
System FAQs are enabled on a per-event basis
You can mix System and Custom FAQs within the same event
Removing a System FAQ from an event does not delete itâit simply disables it for that event