To Issue a Refund
Find the booking you wish to refund.
Open the Payments tab.
Click New Payment.
Enter Refund Details:
Input the refund amount as a negative number.
Click Save to record the refund.
Click Here for a Quick Video Guide
Click Here for a Quick Video Guide
👋 Know Before You Go!
When adding the refund, you can attach it to an invoice and/or event to match up with the original payment if necessary.
On the invoice you can choose to select "Payments Record Table" which will show all transactions associated to the invoice.
If you have a Stripe Integration, you'll need to process the refund in Stripe & manually post the refund details in Event Temple.
If you delete a refund in Event Temple, this will not affect any refunds processed through Stripe.