If your Calendar is showing different Events and/or Bookings than your colleagues, it is likely due to Users having different Filters selected. You can choose to show Bookings, Events and/or Groups, along with different Filters.
Troubleshooting Missing Events in the Calendar
If events do not appear in the calendar on certain devices (e.g., desktop vs. laptop), consider the following possible causes and solutions:
Different Filter Settings: Ensure "Events" are selected in the calendar view. Different filter settings on your desktop might prevent events from appearing the same way as on your laptop.
Accidental Archive: Toggle to view Archived events.
Calendar Sync Timing: In Event Temple, bookings are synced to the calendar, not standalone events. For an event to appear:
Verify that the event is linked to a booking record.
Unlinked standalone events will not sync and will be missing from the calendar.
Calendar Connection Issues: If the calendar connections vary between devices, it may cause discrepancies. To manually trigger synchronization:
Disconnect and reconnect the calendar on the affected device (e.g., desktop).
Fixing Missing Events in the Menu Item Element for Proposals
Sometimes, you may notice that not all events appear in the Menu Item element while creating a proposal. This issue can usually be resolved by checking the following:
Revenue Categories for Menu Items: Menu items without an assigned revenue category will not appear in the relevant proposal section until a category included in the element’s selected categories is assigned to the item.
Items Linked to Events: Ensure each event has at least one item associated with it. Events with zero items will not display in the Menu Item element.
Best Practices for Avoiding Calendar Issues
Regularly review and update filter and sync settings on all devices.
Always check that events are properly linked to booking records within Event Temple.
Confirm revenue categories and linked items while adding events to proposals to ensure optimal visibility.
Summary
By adjusting filter settings, checking archived events, ensuring proper calendar connections, and addressing data completeness, missing event issues can usually be resolved. If these troubleshooting steps don’t solve your problem, don’t hesitate to contact Event Temple support for further assistance. This article ensures you can maintain seamless event visibility and create flawless proposals in Event Temple.
