Select Settings from the Menu
Select Personal settings
Select Email
Select Disconnect Email (to disconnect you from the Event Temple email)
Select My own email provider
Enter your email address
Click Authorize
Sign in using your email Credentials
Common Email Syncing Issues and Recommendations
Problem: Shared Email Address Among Multiple Users
When multiple Event Temple users connect to the same email address, syncing issues can occur. These issues arise because:
Replies may not link correctly to the intended user's account.
The system may have difficulty associating activities with specific users.
Solution: Avoid Shared Email Addresses
For best performance in Event Temple, ensure that each user connects their unique email address. If sharing an inbox is unavoidable, consider alternative solutions such as:
Setting up a shared email account.
Configuring an internal forwarding rule through your email provider. These configurations help streamline workflows and minimize the risk of syncing errors.
Important: For optimal email syncing, do not share the same email address across multiple Event Temple user accounts. Each user should connect their own unique email address to ensure replies are properly synced. When multiple users share one email address, the system may struggle to associate activities and replies to the correct account, causing operational inefficiencies.
Learn more about connecting your email, including sync behaviour here Additionally, follow best practices for email integration, such as assigning unique email addresses to individual users and using supported connection types.