Select Settings from the Menu
Select Personal settings
Select Email
Select Disconnect Email (to disconnect you from the Event Temple email)
Select My own email provider
Enter your email address
Click Authorize
Sign in using your email Credentials
Common Causes and Recommendations for Email Sync Issues
Problem: Shared Email Address Among Multiple Users
When multiple Event Temple users connect to the same email address, syncing issues can occur. These issues arise because:
Replies may not link correctly to the intended user's account.
The system may have difficulty associating activities with specific users.
Solution: Avoid Shared Email Addresses
For best performance in Event Temple, ensure that each user connects their unique email address. If sharing an inbox is unavoidable, consider alternative solutions such as:
Setting up a shared email account.
Configuring an internal forwarding rule through your email provider. These configurations help streamline workflows and minimize the risk of syncing errors.Consider adhering to best practices such as ensuring email addresses are not linked to other active profiles and regularly reviewing third-party access in your email settings.
Important: For optimal email syncing, do not share the same email address across multiple Event Temple user accounts. Shared or previously connected email addresses might also cause synchronization conflicts, as lingering associations between the email and prior profiles may interfere with proper syncing. Each user should connect their own unique email address to ensure replies are properly synced. Additionally, ensure that only one Event Temple user connects an email address at any given time to prevent synchronization conflicts. When multiple users share one email address, the system may struggle to associate activities and replies to the correct account, causing operational inefficiencies. Only one user can connect an email address at a time with Event Temple. If problems persist, refer to troubleshooting steps for revoking and reauthorizing email access or contact support for further assistance.
Learn more about connecting your email, including sync behaviour here. Refer to detailed instructions for revoking and reauthorizing your account by reviewing troubleshooting steps in this guide. Additionally, follow best practices for email integration, such as assigning unique email addresses to individual users and using supported connection types.