At a glance
You can take a break. There is no time limit to reach the target on 2-Step, 1-Step or Flash; see Is there a time limit to pass an EverFunded evaluation?.
Opening or closing a trade counts as activity, and so does a change in the profit or loss of a position you hold open. Signing in to your Dashboard or your platform does not. An account with no activity may be closed for inactivity, and we e-mail you first (Terms §5.7).
If your account was closed for inactivity, a person reviews it.
How inactivity works
When | What happens |
Your account is delivered | Inactivity is measured from here: delivery of the account counts as activation, so an account you have never traded is measured from delivery |
You open or close a trade | A genuine trade is activity, however short it is. Inactivity is then measured from your last activity |
You hold a position open | A change in that position's profit or loss is activity |
You only sign in | Signing in to your Dashboard or your platform is not activity |
We have made your account read-only or blocked its trading | That time does not count toward inactivity. For example, an account is read-only while a payout request on it is pending |
Before any closure | We e-mail you, at the address registered to your account (Terms §5.7) |
After that e-mail | An inactive account may be closed after we e-mail you (Terms §5.7) |
Examples:
You signed in every day but placed no trade and held no open position. Signing in is not activity. Opening or closing a trade counts, and so does a change in the profit or loss of a position you hold open.
You opened and closed one short trade. That is activity, even if the day does not count toward your minimum trading days.
You are part-way through an evaluation and want a long break. There is no deadline to reach the target. Keep your e-mail address up to date, because our e-mail before any inactivity closure goes there. If you want to know where your account stands before you go, ask a person.
Key rule: Opening or closing a trade counts as activity, and so does a change in the profit or loss of a position you hold open. Signing in to your Dashboard or your platform is not activity. If you want to know whether something else counts, ask a person. Minimum trading days are a separate floor; see Minimum trading days on each account.
Before you take a break
Keep your e-mail address up to date. Our e-mail before any closure goes to the address registered to your account.
Never hand your account to someone else to keep it active. Only you may trade your account. See Can someone else trade my account, or can I transfer it?.
If your account was closed for inactivity
An account closed for inactivity is not refunded, and any prospective reward lapses with it (Terms §5.7). A payout that was already approved before the closure is not cancelled by it. Whether the closure was correct is a question about your account, so a person reviews it. Message us in the chat, ask for a person, and give the account number and the date of your last trade. Never send your password or a login code. The same route applies if you had an e-mail about inactivity and want to check where your account stands.
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Next step
Had an e-mail about inactivity, or want to check where your account stands? Message us in the chat and ask for a person. Other ways to reach us are in How to contact EverFunded support.