The Everphone portal is a centralized digital platform designed to inventory and manage company mobile devices, providing a clear interface for smartphones, tablets, and other devices used within your organization.
It offers distinct functionalities tailored for both administrators and individual users.
Accessing the Everphone portal
To gain access to the portal, you must first activate your account. You will receive an email from Everphone with an activation link, typically titled "Everphone: Kontoaktivierung | Account activation".
After clicking this link, you'll be prompted to set a new password in your browser. If you don't receive the email, remember to check your spam folder.
Once activated, you can log in by entering your email address and password on the landing page. If your organization uses Single Sign-On (SSO), you might see options like "Anmeldung mit Google" or other services.
Admin view
The admin view provides a comprehensive overview and control over your organization's mobile device fleet. This dashboard is only visible to portal admins. It lists:
Dashboard
Offers a collection of various metrics providing a high-level analysis of how Everphone is used by your organization.
Phone Plans
An overview of all phone plans managed by Everphone, including necessary data such as phone numbers, employee assignments, etc.
Rentals (devices)
Displays all rental devices. Admins can see current rental devices, and if a device's definition is incorrect (e.g., listed with cellular when it lacks it), Everphone can adjust it. Devices can be terminated or Admins can re-assign devices to other users within the organization.
Employees (users)
Lists all employees, updating employee data and adding new employees
Depots
Relevant for larger organizations that maintain on-site device depots. Admins can assign devices to specific depots.
Invoices
Provides access to billing information.
Orders
Allows admins to view all open/completed orders and employee assignments
Returns
Allows admins to get an overview of all open and closed returns, as well as purchases. It also provides the ability to create appropriate return labels for each return and record the tracking number
Key admin actions within the portal
Ordering new devices
Admins can initiate orders for new devices.
Upgrading devices
For employees with existing devices, admins can initiate an "Upgrade Device" order once the minimum rental period has been reached.
Cancelling rentals
Admins can cancel device rentals, for instance, when an employee leaves the company or a device is no longer needed.
Generating return labels
Return labels can be easily generated if there is an open return case due to cancellation, upgrade, or defect report directly within the portal for one-way returns. For device exchanges, return labels are often provided pre-printed along with the new exchange device. It is crucial to keep the shipping receipt safe after returning the device.
Handling multiple returns
If you need to return multiple devices (e.g., 5 phones), Everphone may have a process for collective device returns, potentially requiring you to fill out a specific form and apply a hazardous goods sticker. Otherwise, devices should generally be sent back individually.
Reporting defective devices
Admins can report defective devices through the portal.
Reporting lost/stolen devices
Admins can report lost/stolen devices through the portal.
User view
Individual users have a more focused view, seeing only the devices currently assigned to their use.
Information visible to users:
Device details
Users can view the IMEI number, phone number, model number, manufacturer, and rental category of their device.
Co-payment information
In "choose your own device" scenarios, the co-payment level is also displayed.
Upgrade information
Users will see in their rental overview when they can upgrade to a newer model.
Key user actions within the portal
Reporting defective devices
Employees can independently report defective devices via the portal.
Upgrading devices
Once eligible, users can initiate an upgrade to a new device directly from the portal.
Reporting lost/stolen devices
Employees can independently report lost/stolen devices via the portal.
