At Everspring, we strive to ensure a seamless and transparent refund process for all our partners. Below is an outline of our refund policy:
Monthly Refund Collection:
During the first week of each calendar month, Everspring collects all submitted refund requests from retailers.
Invoice and Credit Note Issuance:
Everspring issues invoices to growers and credit notes to retailers based on the collected refund requests.
Payment Timeline:
Growers are required to settle their invoices within 14 days of receipt.
Retailers can expect the credited amount to be transferred to their bank account 14 days after receiving the credit note.
Detailed Attachments:
Everspring includes a detailed attachment with every invoice and credit note, specifying the refunds in question.
Please note: order cancellations will be processed directly through the platform, and the funds will be transferred to your eWallet.