Order Overview Page
In the Everspring retail back-office, the Order Overview page provides a comprehensive view of all orders placed through Everspring. Here are the key features and information available on this page:
Order Details: Each order is listed with its unique order number, order date and time, customer name, total amount (both exclusive and inclusive of VAT), and payment status.
Search and Filter: Easily search for specific orders by order number, customer name, or email address. Additionally, you can apply filters to view orders with outstanding payments or those requiring address corrections.
Efficient Order Management: The Order Overview page allows you to efficiently track and manage your orders, ensuring a streamlined process for your retail operations.
Order statusses
As part of our commitment to transparency and effective order management, we have implemented distinct order statuses in the Order Overview Screen. These statuses offer valuable insights into the progress of each order, ensuring clarity for retailers and facilitating smooth order processing.
1. Requires Correction: Addressing Order Issues
The "Requires Correction" status indicates that there is a need for corrections to be made before the order can proceed. This might include incorrect or incomplete address information. Once the necessary corrections are implemented, the order will be forwarded to the supplier for processing.
2. Unfulfilled: Order Placed and Awaiting Processing
When an order is in the "Unfulfilled" status, it means the order has been placed with the supplier but has not yet been processed. The supplier is aware of the order but has not initiated the pick & pack process. At this stage, it is still possible for the supplier to cancel the order.
3. Processing: Order Being Prepared by the Supplier
The "Processing" status indicates that the supplier is actively processing the order, and the pick & pack process is underway. The supplier is getting the products ready for shipment. While the supplier can still cancel the order at this stage, retailers can be assured that the supplier is actively working on fulfilling the order.
4. Partially Fulfilled: Part of the Order Processed
For orders containing multiple products, the "Partially Fulfilled" status means that a part of the order has been processed and prepared for shipment. Retailers can expect to find a track & trace link for the fulfilled portion of the order, allowing them to track its progress.
5. Fulfilled: Order Completely Processed and Shipped
The "Fulfilled" status indicates that the entire order has been processed, and the products have been shipped. Retailers can find a track & trace link to monitor the shipment's progress. At this point, the supplier can no longer cancel the order, and retailers can be confident that their products are on their way to their customers.
Detailed Order View
When you click on an order from the overview screen, you gain access to more detailed information. Here's what you'll find:
Order Details: Revisit the order number, order reference (your retailer-specific order number), order date and time, payment method, and payment status.
Invoice Download: Easily download the invoice associated with the order.
Customer Information: View customer details, including shipping and billing addresses (such as country, name, postcode, street, and city), as well as contact information (email and phone number).
Order Tracking: Once the supplier processes the order, you can find the order's tracking number and link to track the shipment's status.
Price Breakdown: Gain a clear understanding of the order's price breakdown, including the total purchase price of the products, pick & pack costs, shipping costs, and total VAT.
Downloading Invoices: On the Order Detail Page, you will now find a convenient option to download the invoice for each order.
Downloading Credit Invoices: We understand that order cancellations happen occasionally. To streamline the process and maintain accurate documentation, we have also introduced the ability to download credit invoices for canceled orders. When an order is canceled, you can access the credit invoice directly on the Order Detail Page.
The order screen in the Everspring retail back-office empowers you with comprehensive information to effectively manage your orders, provide excellent customer service, and ensure a smooth retail experience.
If you have any further questions or need assistance with the order screen or any other features, please don't hesitate to contact our customer support. We're here to help you succeed.