As a retailer on the Everspring platform, it's natural to occasionally forget your password or username. In such cases, Everspring has implemented a straightforward process to help you recover your login credentials swiftly. This article outlines the steps to follow when you encounter these situations.

Forgot Your Password

If you have forgotten your password, don't worry! On the login screen, simply click on the "Forgot Password" option. Everspring will immediately send you an email with instructions on how to reset your password. Follow the provided link in the email and create a new password to regain access to your account securely.

Forgot Your Username

If you find yourself unable to recall your username, don't panic. Reach out to our support team via the chat feature, and they will assist you in retrieving your username promptly. Provide the necessary details requested, and the Everspring team will look up your username and provide it to you.