WooCommerce Connection: Troubleshooting Checklist
If your orders are not being processed correctly through the Everspring-WooCommerce integration, please follow this checklist to identify and resolve the issue:
1. Check Plugin Version
Ensure you are using the most recent version of the Everspring plugin, which is 1.0.4. You can verify this by:
Logging into your WordPress Dashboard.
Navigating to Plugins > Installed Plugins.
Checking the version number of the Everspring plugin listed there.
2. Review Order Notes for Errors
Examine the order notes in WooCommerce to see if any errors are reported:
Go to WooCommerce > Orders.
Select the order that is experiencing issues.
Look at the Order Notes section for any error messages.
Resolve any errors indicated in the notes.
3. Verify Product Import Status
Ensure that the products ordered are marked as "Everspring Imported":
Go to Products in your WooCommerce dashboard.
Select the specific product.
Navigate to the Advanced tab.
Check if the Everspring Imported option is set to "Yes".
4. Confirm Product SKU
Make sure the SKU (Stock Keeping Unit) for the product is correctly filled out:
Go to Products in your WooCommerce dashboard.
Select the specific product.
Check the SKU field under the Product Data section.
Verify that the SKU is correct and matches the SKU used on Everspring.
5. Match Order Status
Ensure that the order status settings in the Everspring plugin match the status of the order:
Go to Everspring Plugin Settings in your WooCommerce dashboard.
Verify that the Order Status for Forwarding setting matches the status of your order.
Additional Tips:
Double-check your internet connection and ensure there are no server issues.
Review any recent changes or updates to your WooCommerce site or plugins that might affect the integration.
By following this checklist, you can systematically troubleshoot and resolve issues with orders not processing correctly through your Everspring-WooCommerce integration. If problems persist, consider reaching out to Everspring support for further assistance.