Overview: When transferring claims through the Odyssey bridge, you may encounter a validation error if required fields on the assigned adjuster's profile are missing or incorrectly formatted in Personnel Manager. The Odyssey bridge requires four fields on every adjuster profile in order to transfer claims successfully: Adjuster full name, phone number, email address, and Flood Control Number (FCN). If any of these fields are missing, claims assigned to that adjuster cannot bridge over to Odyssey and will fail.
How to fix the error: (1) Navigate to Personnel Manager. (2) Select the adjuster who is assigned to the failing claim. (3) Confirm that the adjuster's full name, phone number, and email address are all populated on the main profile. (4) Open the Professional Details tab on the adjuster's profile. (5) Locate the Flood Control Number (FCN) field and enter the adjuster's FCN if it is missing. (6) Save the adjuster's profile. (7) Re-run the Odyssey bridge transfer for the affected claim — it should now transfer successfully.
Tips: Bulk-check your adjuster roster periodically to confirm FCN and contact fields are populated. Missing FCNs are the most common cause of Odyssey bridge failures. If the error persists after updating the adjuster profile, contact support at support@evolution.global for assistance.
FCN field location: The Flood Control Number (FCN) is located on the adjuster's profile under the Professional Details tab. The FCN is required for any adjuster handling flood claims that need to bridge to Odyssey.