When migrating your data, here are a few things to watch out for:

- **Field Mismatches:**
Some custom fields in the old dashboard may not map 1:1 with the new one. Use the mapping tool to assign equivalents or create new fields before importing.

- **Attachment Limits:**
Files larger than 10MB may be skipped during import. Re-upload them manually afterward if needed.

- **Permissions Conflicts:**
Admin access is required to perform data exports and imports. If you’re seeing access errors, check your role settings or contact your workspace admin.

- **Tag Behavior Has Changed:**
Tags are now nested under categories. Old tags will still work, but we recommend reorganizing them post-import for consistency.

  - For older tags we can also auto categorise them

    - This can be enabled through our ai feature setting

  - If you want to keep the old behavior, remember tht it is deprecated and will be removed soon

***Please reach out to the team if you have any more questions, we are here to help!***

| Field | Description | Limit | Permission |
| --- | --- | --- | --- |
| `name` | Name | 255 characters | everyone |
| `label` | Label | 100 characters | system only |

```
for i in fields:
  i.limit > 100 # an example of how to verify field limits
```

---

remember to double check your permissions

**## Callouts**

Within callouts its important to still adhere to the limits provided

![The admin Button where you can verify permissions](https://downloads.intercomcdn.com/i/o/g1zkvebs/2200706522/06b85e7e9b6416dec867bec7cee2/CleanShot+2026-03-25+at+17_13_13%402x.png?expires=1781006400&signature=df9cf36d4d291dd376ce9bc3ba94013f7267c5bb3589c13a76cf0c7a61eb6958&req=diInFs5%2Bm4RdW%2FMW1HO4zWpUYM%2FVvdmJo4FWg6ZBt3uq2pQpMQF6jk%2FtGsFy%0AS4JFYzw29hN%2Ba%2Bpye1g%3D%0A)

[Learn More](https://intercom.help/exampleapp/en/articles/14212022-a-deep-dive-into-fin-s-answering-speed)

[Need help? Our migration tea](https://intercom.help/exampleapp/en/articles/8249-adding-teammates-to-your-workspace)m is here to support you, [contact us here](https://intercom.help/exampleapp/en/articles/11541303-faq-common-issues-during-dashboard-migration#).