We take account safety seriously to ensure a fair and secure experience for everyone on our platform.
An account may be temporarily suspended or permanently banned if we detect activity that violates our Terms of Service or Community Guidelines. Common reasons include:
1. Suspicious or fraudulent activity
This includes behavior that suggests unauthorized access, payment abuse, or attempts to exploit in-game systems.
2. Use of cheats, bots, or unauthorized software
Using third-party tools or modifications that provide an unfair advantage is not allowed and may result in an immediate ban.
3. Abusive or harmful behaviour
This includes harassment, hate speech, threats, or repeated toxic behaviour toward other players or our staff.
4. Exploiting bugs or game mechanics
Intentionally abusing bugs or exploits for personal gain — especially after they’ve been identified — can lead to account action.
5. Chargebacks or payment disputes
Repeated chargebacks or disputed payments may trigger an account review or suspension while we investigate.
Is my ban temporary or permanent?
Some bans are temporary and may be lifted automatically after a set period.
Others are permanent, depending on the severity or frequency of the violation.
If your ban is temporary, you’ll regain access once the suspension period ends.
Can I appeal a ban?
In most cases, yes.
If you believe your account was banned in error, you can submit an appeal by contacting our support team. When appealing, please include:
Your account username or ID
The email address linked to your account
Any relevant details you believe may help our review
Please note: submitting multiple appeals will not speed up the process.
What happens next?
Our team will review your account and notify you by email once a decision has been made.
For security reasons, we’re unable to share detailed investigation findings.Please note: submitting multiple appeals will not speed up the process.