Head to upcoming transactions:

✅ If the subscription is visible, select the upcoming payment → tap on 'Block future payments'.

Blocking subscription in Example Bank is only preventing a **specific subscription amount** from being charged.

## **It does not:**

- Cancel your agreement with the merchant

- Prevent merchant from charging a different amount

- Prevent merchant from applying the charge to a different payment method you have stored with them

You can check how to block the merchant in our dedicated FAQ article.

👉 You must contact the merchant to make sure the subscription is cancelled.

## ❌ **If you have any other questions:**

Open the payment details from your past transactions → scroll down → select **'Get help'** → choose the most relevant option.

If you see **a pending transaction** for the subscription you already cancelled, please try to contact the merchant to clarify it.

👉 Find out the transaction release date by going to transactions → tap on the payment → check payment status.