If you suddenly find out that your Exchanger101 account has been locked, we apologize for the inconvenience. Part of our commitment to customer safety requires that we be especially vigilant when it comes to protecting your account, and that sometimes means that we have to lock it.
So, what do you do in this situation?
Why Your Account Might Have Been Locked
Before looking into how to handle account restrictions, itâs important to get to the bottom of why your account was locked in the first place. And, there are several reasons for this:
Too Many Sign-in Attempts
The most prominent reason for account restrictions is an excessive number of failed sign-in attempts. We do this to protect you, as too many failed attempts will suggest that an unauthorized party is trying to break into your account.
Incorrect PIN Inputs
For transactions to be completed using your account, itâs important to enter your PIN. However, if our system notices several failed PIN entry attempts, then we could block your account to protect you.
Suspicious Account Activity
Exchanger101 operates within the boundaries of the law. And this means that weâre obligated to report transactions that we believe to be suspicious in any way.
So, if we suspect that your account could have been involved in any suspicious transactions or activity, we might be forced to lock it while we conduct a thorough investigation.
You Forgot Your Details
It is also possible that youâre unable t access your account because you canât remember your login details - hey, donât worry; it happens to everyone from time to time.
What Do You Do When Your Account Is Locked?
We understand that a locked account can be frustrating - especially if you have funds in it. However, this doesnât mean that your funds are gone.
If you find that your account has been locked, then please donât hesitate to reach out to Exchanger101âs Customer Support Team. You can send an Email to support@exchanger101.com, and rest assured that we will be there to help you out with your request.
Alternatively, you could try resetting your login credentials if you forgot them. On your sign-in page, tap the âForgot Passwordâ button and follow the on-screen instructions to learn how you can reset your password in a few minutes.
Remember - if you have any issues, weâre just a message away. Reach out to us, and weâll be sure to lend a hand!