If your crypto deposit is fully confirmed on the blockchain network, please contact support via email/WhatsApp/in-app chat with your deposit infos (crypto asset, amount, senders address, transaction hash id) so we can help you out. Keep reading to understand how to check if your crypto transaction is fully confirmed
Note : For your transaction to reflect in your Exchanger101 wallet, it must be considered fully confirmed on the blockchain, a fully confirmed transaction will need to have six confirmations (6/6)
Example of a fully confirmed bitcoin transaction on a blockchain explorer
How Bitcoin Transactions Get Confirmed (or Delayed)
Transactions on the Bitcoin network itself aren't controlled or confirmed by Exchanger101, but by the bitcoin miners which group transactions into "blocks" and add those blocks to the Bitcoin "blockchain" – the shared historical record of all transactions. When a transaction has been added to a block six blocks ago, it's considered a done deal.
What To Do If You Have an Unconfirmed Transaction
If your bitcoin transaction has not reflected yet, you will need to wait for it to be confirmed by bitcoin miners. Since Exchanger101 does not have control over confirmation times, there is unfortunately nothing we can do to speed up the process once your transaction has already been broadcast to the network.
You can check your transaction's confirmation status on any blockchain explorer (like https://blockchair.com/bitcoin/transactions).
How to Look Up Your Transaction
You can look up your transaction by searching one of the following on the blockchain explorer
Transaction ID
Senders bitcoin address
Receivers bitcoin address
For your transaction to reflect in your Exchanger101 wallet, it must be considered fully confirmed on the blockchain, a fully confirmed transaction will need to have six confirmations (6/6).
Note that, until your transaction has six confirmations on the bitcoin blockchain, it will not reflect in your Exchanger101 wallet
How To Avoid Delayed Transactions
Because block sizes are limited, it's important for bitcoin miners to know which transactions they should include in blocks first. Miners use prices to figure this out. When you broadcast a transaction, your total amount sent usually includes a "miner fee" which goes to pay miners.
Do not pay low (miner) fees when sending into your Exchanger101 bitcoin wallet
Do not send coins that are unconfirmed in a wallet to your Exchanger101 wallet, you are only increasing the time for the entire transaction to be fully confirmed on the bitcoin network
What Is Exchanger101 Doing About This?
While Exchanger101 does not control confirmation times on the Bitcoin network, we care about our users frustrations with delayed crypto transactions
We are constantly working on updates to the Exchanger101 wallet which will help to mitigate the effects of these delays on the bitcoin network when they occur.
We're also continuing to explore options for faster, simpler, and more affordable bitcoin transactions in the cryptocurrency ecosystem