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Agency helpdesk: How to accept bookings
Michelle avatar
Written by Michelle
Updated over a week ago

For all articles to help you manage bookings, click here.

You can either accept bookings 1 by 1, or en masse.

1.By email (one by one)

  • You receive a booking request email

  • Check you are ok with the information provided and able to facilitate. If this is a previously confirmed booking which has been edited or rescheduled the original dates/times or assets required info will show as struck through with the updated info next to it.

  • Note: If you want to change dates first, see this guide here (you can only do this before you accept)

  • You can click accept on the email

  • This will accept the booking and send confirmation email to all stakeholders

2. From the booking request dashboard (one by one)

  • You receive a booking request email

  • You can click 'Change details' or go to Booking requests to go to the dashboard

  • Note: If you want to change dates first, see this guide here (you can only do this before you accept)

  • Check you are ok with the information provided and able to facilitate. Again, if this is a previously confirmed booking which has been edited or rescheduled the original dates/times or assets required info will show as struck through with the updated info next to it.

  • Click accept

  • This will accept the booking and send confirmation email to all stakeholders

3. En masse - from the booking dashboard

  • Go to 'Booking requests' on the platform

  • Click 'Multi-select' - this will open up the white boxes next to each campaign

  • You can either click the white box on the top row of the table to select 'All' or you can select specific bookings manually

  • Click the yellow button to Confirm All

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