For all articles to help you manage bookings, click here.
You can either accept bookings 1 by 1, or en masse.
There are three ways to decline bookings:
1.By email (1 by 1)
You receive a booking request email
Check you are ok with the information provided and able to facilitate
If you can't facilitate, you can click decline on the email
This will open the platform where you can decline the booking from your browser so we can gather the relevant information
Input a reason (this is not shared with the venue) and write a customer facing message explaining why you need to decline
You can choose whether you want to exclude the venue from the cancellation emails. Please only use this tickbox if you are certain they do not need to be updated - e.g. a rep has asked you to decline and the venue is unaware of the booking.
Click Decline Booking.
This will decline the booking and send the notification email to all stakeholders including the venue (if selected), salesperson, activation manager and other agencies.
2. From the booking request dashboard (1by 1)
On the platform, go to Manage, Booking Requests
In the New column you will see all your current pending requests
Click to open the relevant booking and navigate down to decline booking
This will open up the decline modal
Input a reason (this is not shared with the venue) and write a customer facing message explaining why you need to decline
You can choose whether you want to exclude the venue from the cancellation emails. Please only use this tickbox if you are certain they do not need to be updated - e.g. a rep has asked you to decline and the venue is unaware of the booking.
Click Decline Booking.
This will decline the booking and send the notification email to all stakeholders including the venue (if selected), salesperson, activation manager and other agencies.
3. En masse - from the booking dashboard
Go to Manage, Booking requests on menu on the platform
Click 'Multi-select' - this will open up the white boxes next to each campaign
You can either click the white box per row, or 'Select All'
Click Decline
This will open the decline pop-up modal on your browser - just one modal will appear and this will apply for all of the bookings selected
Input a reason (this is not shared with the venue) and write a customer facing message explaining why you need to decline
You can choose whether you want to exclude the venue from the cancellation emails. Please only use this tickbox if you are certain they do not need to be updated - e.g. a rep has asked you to decline and the venue is unaware of the booking.
Click Decline Booking.
This will decline the booking and send the notification email to all stakeholders, for all bookings, including the venue (if selected), salesperson, activation manager and other agencies.