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Brand helpdesk: I can't select dates on the calendar or click add to basket
Brand helpdesk: I can't select dates on the calendar or click add to basket

A useful guide if you are struggling to add an experience to the basket

Michelle avatar
Written by Michelle
Updated over a week ago

If you are struggling to select dates or the add to basket button is disabled, please check the following!

If it won't let you select dates at all

If the dates are showing as X. this could mean the experience has sold out, however please contact us to check.

If it's selecting dates, but you are struggling to select a range

It's two clicks, the first click is start date and the second click is end date. The range in between needs to be clear of bookings and the end date needs to be in the future of the start date.

If you have selected your dates, but the add to basket button is disabled

It's likely that you have not added the opening hours for the venue, underneath the calendar you need to enter these in the two fields.


If you have added opening hours, check you have added dates correctly as above.


If it's still not working, IM us!

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