Skip to main content
Brand helpdesk: What do I do if my request is declined?

Some helpful tips for when your booking is declined.

Rachael Bosanquet avatar
Written by Rachael Bosanquet
Updated over a week ago

If the booking has been declined it is most likely that the venue aren't the right fit, i.e. the booking won't pay back commercially or perhaps more detail is needed.
​

Have a look at our article on how to fill out the request form, to make this appealing for the sign off.

The person declining has the option to remove the venue from the emails which detail the decline. It is the person who is declining's responsibility to update the venue if needed when using this feature.

Here are some tips on what to do if your request is declined:

  • In the declined email there will be a message including the reason why it was declined - this may give you some info as to what needs to change in order to get the booking signed off

  • If there isn't a reason given in the email, speak to the person who has declined to understand more

  • If the reason given is workable (ie. need more info or need new date) then you can rebook

  • If the reason given is not workable (ie. venue is not the right fit), look at alternative campaigns that are appropriate

  • Get in touch with your venue to smooth the relationship and find an alternative solution where possible

Did this answer your question?