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Brand helpdesk: How to reschedule or edit a booking
Brand helpdesk: How to reschedule or edit a booking

How to change the dates or assets of a booking

Rachael Bosanquet avatar
Written by Rachael Bosanquet
Updated over a week ago

For brand users, you can reschedule or edit your booking by following these steps below.

Please note:

  • You can only edit bookings scheduled in the future, not today or in the past.

  • You can only edit bookings in line with campaign settings ie. flexible dates or kits

Steps to edit:

  1. Go to Booking Requests

  2. Search by Ship To, Venue Name or Campaign Name to find the booking.
    *If you need to search for a booking that you didn't make, switch the dropdown from My Requests to All Requests

    *The bookings are arranged by status - you may need to click into a tab.

  3. Click on the booking to open up the detail.

3. Click Edit Booking

  • If the booking is in the New tab, the button is found further down the page

  • Otherwise, the Edit Booking button will show in the top right corner.

4. On the Profile, you will see you are in (Editing Mode)

  • If the dates were flexible, you can edit these here. Otherwise, you can just edit the opening hours

  • If the kit was flexible, you can edit the assets. You will only be able to edit in line with availability or your allocation.

  • You will also be able to edit any questions you answered in a booking form

6. Once submitted, the new details will be sent through to the Agency

7. Once confirmed, the venue will receive an email updating them with the changes.

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